See frequently asked questions and replies here

 

Frequently asked questions

 

The Otiom starter kit consists of an Otiom Tag, an Otiom Home Base and a wireless charger.

In addition, the starter kit includes a clip and a safety cord, which can be used to secure the Otiom Tag.

Below, you can see the different components of our Otiom starter kit.

Otiom triggers an alert when the individual has stepped outside the individually-defined safety zone. You can read more about the six levels of safety here.

The Otiom app indicates the remaining power in your Otiom Tag. In this menu, you can see a battery icon. When the icon is green, the battery is fully charged. If the icon is yellow, the Tag needs to be recharged soon. When the icon is red, this means that the Tag needs to be recharged.

You do not need to check the battery yourself. When there is 30% power left in the Tag, you will automatically receive a text message telling you it is time to charge it.

Use the accompanying wireless charger to charge your Otiom.

To connect power to your wireless charger, plug it into a wall socket from a mobile phone charger or into your computer.

Place the Otiom Tag on the centre of the charger. If your Otiom Tag is sewed into an article of clothing, then simply place the clothing on the charger so that the Otiom Tag is in the centre of the disc.

In front of the charger is a small lamp, which will tell you if the Tag is charged and placed correctly.
– When the Tag is charging correctly, the light will be solid blue.
– When the Tag is charged, the light turns green.

It takes 2-3 hours to charge the Otiom Tag.

NB: If there is no light in the wireless charger, this could be because the Otiom Tag is turned the wrong way or is placed incorrectly. Try to turn the Otiom Tag around and make sure that it is placed in the centre of the charger.

Yes. Otiom has been developed for both private and professional use.

The general concept is that a family should be able to use the solution from an early stage of dementia, while it should also be able to prevent residents of nursing homes from wandering off.

Otiom is therefore designed so that the person suffering from dementia can have his/her familiar Tag throughout the course of their disease. From the very early stages of dementia to the nursing home.

Otiom was developed in a large-scale collaboration between the company Acubit, various municipalities, educational institutions and DaneAge Association Aalborg. This collaboration enabled the development of a product that meets the needs of people with dementia.

Otiom is tested in cooperation with experts, persons suffering from dementia as well as their relatives, in order to ensure that the product works in the day-to-day lives of the users.

You can read more about Otiom here.

When the Otiom alert is activated, all assistants receive a text message informing them that the Otiom user has stepped outside the safety zone. The message includes instructions on what they need to do.

When the assistants open the app, they will be asked to indicate whether they can help find the Otiom user. When an assistant replies positively, the Otiom user’s route is displayed, and the assistant has the option to view it in Google Maps and see the quickest way to reach the Otiom user.

Yes. It is possible to associate several Otiom Tags to the same user. For example, you can have one in your pocket and one sewn into an article of clothing. With two Tags, you lower the chance that the person suffering from dementia leaves home without an Otiom.

In the video, we show you how to associate several Tags with one Otiom user.

Questions about Otiom

 

There are 6 different safety zones in the Otiom Tag. The six levels ensure that both the user (the person with dementia) and you, as their relative or nursing assistant, will have a safety setting that matches your specific situation.

You can always change the safety level for a user.
If the level is changed, all Tags associated with the user will be set accordingly.

Read more about Otiom’s safety levels here.

The safety zone can be used when you want to make sure that the user does not move outside a given area.

You can use Safety Zones when you set the Otiom Tag’s safety level to level 3, 4 or 5.

For example, Per might take the same route every day. But you know that if he deviates from that route, he will have trouble finding his way home. You might also reside in a dangerous area. For example, close to a lake or a large road.

The safety zone ensures that you will be alerted if Per is on his way towards the road or deviates from his usual route.

To set the safety zone, start by opening the Otiom app on your smart phone.

Choose your user.
Tap “Safety Zone”.
Choose level 3, 4 or 5.

The video will instruction you on how to easily change the safety zone.

Tap “Set Safety Zone”. You will now see a map with four red icons. These icons indicate that the safety zone is the area that is inside.

You can change the Safety Zone by holding your finger down on one icon at a time. Then you can drag the corners inwards. You can use two fingers to zoom in and out of the map.

For example, you can set the zone around your house, your road, the nursing home or similar.

When you are happy with your zone, tap “save”.

You have now chosen a level with a safety zone.

You can always go in and change the zone again.

When Otiom is about to run out of power, the administrator will receive a text message that indicates that the Otiom needs charging. The message is sent when the power level of the Otiom Tag is on 30%.

When you receive the notification that the battery is running low, it is always a good idea to charge the Otiom Tag as soon as possible. The Otiom Tag does, however, still have the power to handle an alert situation – even after you received the notification about the battery.

Remember to always charge the Otiom Tag after it has triggered an alert.

The Otiom Tag has a diameter of 5 cm, is 1 cm thick and weighs 36 grams (about the size of two house keys).

Yes. Otiom is waterproof and can be machine washed at up to 60 degrees Celsius.

Yes. Otiom can be disinfected to maintain the highest standards within daily hygiene, both for private homes and public institutions.

The assistant list is a list of the people who will be alerted if the user, i.e. the person suffering from dementia, moves outside the safety zone. All assistants should have the Otiom app installed on their smart phones.

If an alert is triggered, all assistants will receive a notification that the user has left his/her home or safety zone. The Otiom app then asks them to indicate whether they can go out and help the user return home. At the same time, the assistant can see the current location of the user and in which direction he/she is going. This is indicated using the four red dots. [Display]

If no one on the assistant list taps “yes” to help, Otiom continues sending messages until an assistant accepts the task.

Create assistant list
When you want to create an assistant list, you have to start by opening the Otiom app on your smart phone.

Tap the user for whom you want to add an assistant.

Tap the assistant list. Now you will see a list of the people who are already added as assistants.

To add an assistant, tap “Add assistant”, followed by “Create new assistant”.

You will then be able to input the assistant’s information.

When the information has been added, tap “Create”.

 

Now you can see that we are waiting for a response from the assistant.

The assistant will now receive an email that informs them that they are invited to be an assistant. They will also receive a personal login to the Otiom app. They just have to download the app to their smart phone and log in. And then they are ready to provide assistance.

Otiom sends an alert to everyone on the assistant list as soon as the user has stepped outside the selected safety zone. For example, if the user (the person suffering from dementia) has been away from home for a longer period of time or leaves the safety zone.

All persons on the assistant list will receive a text message, which indicates that the user has left his/her home and that an alert has been triggered. They MUST then go in and open their Otiom app and specify if they can help find the user.

If everyone taps “no”, Otiom will send another text message to all the assistants. This will continue until one assistant agrees to help.

Once they have agreed to help, the app will display a map with some red dots. The dots indicate the direction the person is going. If you tap “Show route”, your phone opens Google Maps, and you will be shown the quickest route to the user.

Do remember that new locations are not updated in Google Maps, so when you arrive at the place, it is a good idea to access the Otiom app again.

When you arrive and are close to the user, you can access your Otiom app.

You will now see a proximity sensor at the top of the screen. It lets you know if you are moving towards or away from the person.

The proximity sensor is designed specifically for situations where there are many people around and you cannot see the user, even if you know he/she is nearby.

Please note that the proximity sensor uses the telephone’s Bluetooth connection. Therefore, if you want to search for the user in a crowded location, it is important that your Bluetooth is on.

When you have found the user, remember to turn off the alert and tap “Yes”.

The icon on the map will now turn green. And all assistants will be notified that the user has been found.

The alert will automatically turn off if the user returns to their Home Base – i.e. their home.

It is always a good idea to charge the Tag after it has triggered an alert. 

It may be useful to move the Home Base, for example if you are going on a weekend trip or the person with the Otiom Tag moves.

The Home Base helps indicate that the user (the person suffering from dementia) left his/her home.

It is therefore important that you take the Home Base with you if you are going on a weekend trip, etc.

When you arrive at the new location, you must place it centrally in the house.

Afterwards, open the Otiom app.

Tap the menu in the top left corner.

Tap “Edit Otiom Home Base”. A map will appear.

Use two fingers to zoom in and out.

Tap the icon so that it turns red. Afterwards, you can hold your finger down on the icon and move it to the new location of the Home Base.

Tap “save”. The Home Base has now been moved.

If you chose level 3, 4, or 5, please remember to also move the safety zone. 

If you need to move the Home Base regularly. If, for example, you frequently go to your summer cottage or allotment hut, we recommend buying an extra Home Base here on the website.

In the video, you can see how to move the Home Base in your app.

Before starting, you need to get your new Otiom Tag. You also need your wireless charger.

Check that Bluetooth is activated on your smart phone. Normally, Bluetooth can be found in your phone settings.

Start by opening the Otiom app on your smart phone.
Plug in the charger and place the Tag in the middle of the charger, so that the side with the illustration is pointing upwards.

In front of the charger is a small lamp, which will tell you if the Tag is charged and placed correctly.

When the Tag is placed correctly, the light will be solid blue.

If the light blinks, it is because the Tag is the wrong way around. In which case, you just need to turn it.

If there is no light in the wireless charger, this is because the Otiom Tag is not getting power. If this happens, check that it is placed in the middle of the charger. Also, check that the charger is connected correctly to the computer or the plug.

In the app, tap the user for whom you want to associate an extra Tag.

Tap “Add Otioms” – and – “Add Otioms”.

The app will start searching for a Tag. Remember, there should only be one Tag on the charger and you should be close to it.

When the Tag has been found, it will appear on your screen, and you will be able to name it.

The Tag is now added, and you can see it in your menu.

Before you can add more users (persons suffering from dementia), you must have an extra Otiom Tag and Otiom Home Base.

To get started, you must:
1. Get your Otiom Tag, Otiom Home Base and Otiom wireless charger.
2. Have a smart phone ready with the Otiom app installed.

Start by opening the Otiom app. You can add a user by tapping at the bottom.

Add the user’s name. And consider adding a picture. If you do not add a picture, the user’s initials will appear in the picture field. We recommend always using a picture, so that new employees can easily see the people associated with Otiom.

Then, add your Otiom Tag.

Tap “Add Otioms”.

Plug in the wireless charger and place the Tag on it, so that the side with the white illustration is pointing upwards.

Then tap “add”.

When the app has found the Tag, you can name it. Tap “add” – and the Tag is ready.

The app is automatically set to safety level 1. You can change this by clicking the safety level and selecting the level that fits the user.

Lastly, you can add an assistant list. Tap the assistant list – and add an assistant.

If assistants are already associated with your other user(s), they will be indicated here.

If you want to specify some of the same people as assistants, just select them – and they will be notified.

If you want to create a new assistant, tap “Create new assistant” and input the information.

You have now created another assistant. The person will now appear in the overview.

You can cancel your Otiom starter kit rental in writing, with a 30-day notice to the end of a month. If you want to cancel, you just need to tell us by email or letter using the contact info below.

In case of cancellations, you must return all Otiom Tags, including other equipment, such as wireless charger and the Otiom Home Base, no later than 14 days after the end of the cancellation period.

Otiom A/S
Alfred Nobels Vej 21A
9220 Aalborg Øst
Denmark
CVR (company reg.) no. 40 11 54 20
Email: info@otiom.com